Account & Billing troubleshooting

Help with your artist profile, account, payments, and billing. If your issue is not here, email support@notnoise.co.

I want to change my artist name

Artist name is locked once Spotify or Apple Music is connected. This prevents data mismatches. If you've rebranded, contact support@notnoise.co and we'll update it manually.

My payment failed

Update your card in Settings > Billing. NotNoise retries failed payments automatically over 3 to 5 days. If unresolved, your account reverts to Free but all data is preserved.

I need a refund

It depends on what you bought:

• Subscriptions: first-time subscribers can request a full refund of their first subscription payment within 30 days of the charge. Renewals and upgrades are not refundable.

• Playlist Pitching: refundable in full only if the campaign ends with zero placements.

• Ads: refund eligibility depends on where the campaign is in Meta's submission process. Once Meta approves and runs the campaign, the budget is committed and no refund is available.

Email support@notnoise.co with your account email and, for campaigns, the campaign ID. The full policy is in Refunds and cancellations.

I see different pricing than the docs say

Docs reference plan tiers and campaign price ranges, but the live source of truth is notnoise.co/pricing. Prices may shift over time, and regional VAT or local taxes can change what you pay at checkout. If a price quoted in a doc looks wrong, trust the pricing page.